SHIPPING POLICY
Main Regions
We currently ship within India, subject to courier serviceability. International delivery is not currently offered through the website unless confirmed by us in writing before ordering.
PROCESSING AND DISPATCH
Many products are handmade or prepared after ordering. Orders usually dispatch within 3–4 days after payment confirmation. Personalised, bulk or unusually large orders may take longer, as confirmed separately. Dispatch estimates may extend because of demand, availability, quality checks, holidays or events outside our control.
DELIVERY TERMS
SHIPPING AND DELIVERY POLICY
Last updated: 9 October 2026
DELIVERY ESTIMATES
Most orders arrive within 5–7 days from the order date. Some locations may take up to 10 days or longer because of courier delays, weather, public holidays, remote service or events outside our control. Estimated dates are not guaranteed appointments.
SHIPPING CHARGES
Orders below ₹799: ₹99 standard shipping. Orders of ₹799 or more: free standard shipping. COD, when available, carries an additional ₹99. The final charge appears at checkout. If checkout conflicts with this Policy, contact us before payment.
TRACKING
Tracking details are supplied where available from the courier. Customers may contact us for an update even when automated tracking is unavailable.
ADDRESS RESPONSIBILITY
Customers must supply a complete address, correct PIN code and active phone number. Address changes cannot be guaranteed after dispatch. If an order is returned because customer details were incorrect or incomplete, delivery was refused, or delivery repeatedly failed, re-shipping may require payment of the actual additional cost. Original shipping and COD charges are ordinarily non-refundable when the failure was not caused by us or the courier. Options will be confirmed after the parcel returns safely.
FAILED DELIVERY
Customers should respond to reasonable courier calls or messages. Returned personalised, made-to-order or damaged parcels are not automatically cancellable or refundable. Each case is assessed fairly according to the cause and consumer rights.
MARKED DELIVERED BUT NOT RECEIVED
Check with household members, neighbours, security or reception, then contact us promptly with the order number. We will investigate the courier proof of delivery and provide an appropriate resolution.
DAMAGE, WRONG PRODUCTS OR MISSING ITEMS
Inspect the order promptly. Report visible damage, a wrong product or a missing item within 24 hours of receipt with clear photos of the product, outer packaging and shipping label. Keep the packaging until resolved. The 24-hour request supports courier investigation and does not remove any non-waivable legal remedy.
RISK AND DELAYS
Risk passes when the order is delivered to the customer or authorised recipient. We are not responsible for delays caused by severe weather, natural events, strikes, government restrictions, transport disruption, courier network failure or public holidays, but will provide reasonable assistance.
CONTACT
thesoftspace.co.in@gmail.com | +91 84518 67711