Privacy Policy
Policy Overview
PRIVACY AND COOKIE POLICY
Last updated: 9 October 2026
This Policy explains how The Soft Space, operated by Ronit Choudhary, handles personal data when people use www.the-soft-space.co.in, buy products, create accounts, submit forms or contact us. Privacy contact: thesoftspace.co.in@gmail.com, +91 84518 67711, Prabha Apartments, Goregaon West, Mumbai, Maharashtra 400104, India.
1. INFORMATION WE COLLECT
We may collect names, email addresses, phone or WhatsApp numbers, billing and delivery addresses, account details, product choices, and order history.
Our Data Collection Practices
2. HOW WE COLLECT IT
Information is collected when you use checkout, create an account, submit a form or review, contact us by email, phone or WhatsApp, or interact with website cookies and technologies. Relevant information may also come from payment, delivery, security, analytics or support providers.
3. WHY WE USE IT
We use personal data to process and deliver orders; confirm payments; personalise products; manage accounts; provide support; investigate failed, duplicate or suspicious transactions; arrange returns, replacements and refunds; prevent fraud; improve our products and website; maintain accounting and legal records; comply with law; and send marketing only where valid consent or another lawful basis exists.
4. MARKETING
Submitting a contact, gifting or support enquiry does not automatically subscribe anyone to promotions. Marketing consent should be collected through a separate clear opt-in. Consent can be withdrawn using an unsubscribe option or by emailing us. We do not add customers to WhatsApp marketing merely because they contacted support or ordered.
Rights and Information Sharing Details
5. SHARING
We may share only necessary information with Wix and website providers; Razorpay and payment providers; couriers and fulfilment partners; email, communication and support providers; analytics, security and fraud-prevention providers; professional advisers; and regulators. We do not sell personal data.
6. RETENTION
We retain information only as long as reasonably necessary for legal, tax, accounting, warranty, and fraud-prevention needs. Enquiry records may be kept for up to 24 months.
7. YOUR RIGHTS AND CHOICES
Subject to applicable law, you may request access, correction, deletion of data no longer required, withdrawal of consent, or grievance redressal. Email thesoftspace.co.in@gmail.com.
8. SECURITY AND BREACHES
We use reasonable administrative, technical and organisational safeguards. Protect your password.
9. CHILDREN
The site is not directed to children.
10. COOKIES
The site may use necessary, preference, and analytics cookies.
11. THIRD-PARTY SERVICES
Links are governed by those services’ policies.
12. CHANGES
We may update this Policy as needed.
13. PRIVACY GRIEVANCES
Ronit Choudhary is the grievance contact. Email thesoftspace.co.in@gmail.com or call +91 84518 67711.